Hotel email marketing, answered.
The questions we hear most — on PMS integration, deliverability, ROI, and what it takes to get started.
Does Hotelemailer connect to my PMS?
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Yes. We integrate with major property management and reservation platforms including Opera, Mews, Cloudbeds, Stayntouch, and Guesty, with two-way sync for bookings, stay dates, loyalty tiers, and upgrades. The confirmed list of certified integrations updates as we add each — if yours isn't listed yet, ask us in a demo; we're certifying new ones regularly.
How is revenue attributed to an email?
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When a guest accepts a room-category upgrade from a pre-arrival email, the transaction posts back to your dashboard and is tied to the exact campaign and send that drove it. Upsell revenue (spa, dining, parking, experiences) is attributed the same way. Reviews and group leads are tracked from send to outcome.
What's the ROI like?
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Across pilot properties we see roughly 4.2× return within the first 90 days, driven primarily by upgrade revenue on confirmed bookings. The dashboard shows the multiple against your platform cost for any period.
How do you handle email deliverability?
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We run dedicated sending infrastructure with authentication (SPF, DKIM, DMARC), IP warm-up, and list hygiene tuned for the inbox — not the spam folder. Hospitality sends have unique deliverability needs and we've built around them.
Do you manage consent and unsubscribe?
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Automatically. Every send respects consent, includes one-click unsubscribe, and follows franchise email rules. Compliance is built into the platform rather than bolted on.
Can I import my own data?
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Yes. The revenue dashboard accepts a CSV export of your campaign results — drag it in and the file stays in your browser; nothing is uploaded. You can also start from our sample data to explore the reporting first.
Which CRM does lead routing push to?
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Group and corporate leads captured from your guest list route to Salesforce and HubSpot today. We certify additional CRMs as properties request them — mention yours on a demo and we'll confirm the timeline.
Is pricing per property or per email?
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Per property, by room count — not per email. There are no send limits that penalize you for growing your list. See the pricing page for plans sized to boutique, full-service, and group portfolios.